Conditions and form for requesting a refund of tickets

Preparation

Keep the order number of the ticket to be refunded and the ticket purchased in replacement at hand; a copy of the medical certificate and/or confirmation from the train staff for lack of space or refunds after the start of validity.

Franchise

The franchise for reimbursement via form is 10 francs. For this reason, we do not reimburse tickets under 10 francs.

Refund after the start of validity.

The refund after the start of validity of the ticket is only possible if you can prove that you have not used the ticket.

Refund request